I’m trying to understand the functional differences between Field Service and Helpdesk in Odoo’s support system.
From what I see, both modules deal with customer support, but they seem to address different needs. Field Service appears to focus on on-site work orders, scheduling, and technician assignments, while Helpdesk seems more about ticket management, SLA tracking, and remote issue resolution.

For businesses offering both on-site and remote support, how do you decide which module to use, or do you integrate both? Any examples of setups that combine them effectively would be helpful.

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