Generative AI has transformed customer service by enabling chatbots to offer personalized, human-like interactions. These advanced systems can understand natural language, respond to complex queries, and even anticipate customer needs. By analyzing past interactions and user behavior, they provide quick and accurate support, improving customer satisfaction and reducing response time. Businesses use them across platforms—web, mobile, and social media—to ensure 24/7 availability. This technology not only enhances user experience but also lowers operational costs. If you want to explore such innovations in depth, consider enrolling in a Generative AI course: https://www.theiotacademy.co/advanced-generative-ai-course