Hey Odoo community,

With Odoo evolving rapidly—especially with the upcoming version 18—I'm curious about how businesses are managing their Odoo Maintenance Services and Odoo Support Services efficiently.

We recently upgraded from Odoo 15 to 17 and have started facing challenges related to custom module compatibility, database optimization, and real-time support requirements. While Odoo does offer in-built tools, we’re exploring third-party Odoo support teams who provide regular patching, performance tuning, and proactive monitoring.

A few questions:
What key SLAs do you recommend when outsourcing Odoo maintenance?
Have you automated any support processes (e.g., backup, load testing, uptime monitoring)?
Are there any trusted tools or services that offer 24/7 support with quick turnaround?

Would love to hear your strategies—especially for businesses using Odoo in multi-location or multi-user environments.
Thanks!

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