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Encrypted folder always asks for passworld instead of fingerprint

On my Samsung S7 the encrypted folder asks for passworld instead of fingerprint in a lot of cases. It works fine, but for some reason it happens to "forget" my fingerprint and asks for passworld instead in a lot of case.... I have to type in the pass and stick "use fingerprnt" again and again...
Is there a solution?

Thanks.

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  • Steve commented  ·   ·  Report

    the same occurs for cloud storages (e.g. dropbox) on my HTC 10 with Oreo 8.0.
    Please, find a solution, the use of a fingerprint is way more practical.

  • Anonymous commented  ·   ·  Report

    Also happens on my HTC10. Exactly the same problem. The "forgetting" is very random, I could not correlate it to anything.

  • P650SE commented  ·   ·  Report

    I have the same problem as well. After encrypting a folder with a password and fingerprint, it will regularly request for the password to be entered again which can be inconvenient if you have a complex password and want to access encrypted files quickly. I noticed the problem will often occur after a reboot of the device.

    I am using a ZTE Axon 7 with LineageOS 14.1 (Android 7.1.2)

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